Professional Bio
Over 30 years of experience in the consumer electronics and television broadcast industries, with skills in Customer Experience (CX), Brand Loyalty, Customer Service, Process Improvement, Quality Management, Project Management, and Team Building. I created and led the CX program across all product categories at Sony Electronics in the US. I am certified in the Net Promoter System (NPS) and a member of the Customer Experience Professional Association (CXPA).Industry Experience
- Customer Support Services
- Executive Office
- Project Management
Professional Experience
- Business Management (10+ yrs)
- Customer Service (10+ yrs)
- Manufacturing (5 yrs)
- Project Management (10+ yrs)
Employment Type
- Freelance
Experience Level
- Expert ($$$)
Hourly Rate
- $180
Available For
- 3 to 6 Months
Weekly Availability
- Less than 30 hrs/week
