Professional Bio
1. Service Level Management Report and CAPA analysis of SLA’s & KPI’s 2. Operational Level Report Management includes Ticket Ageing, Ticket Hops Report, and so on 3. Incident Ticket Monitoring & ITIL process life cycle adherence on the war room 4. Routing the Tickets log by the user to the right resolver group and make sure the closure of the ticket with client approval attached document 5. Exposed to daily / weekly / monthly/quarterly reporting patterns and requirementsIndustry Experience
- Business Process Management
- Healthcare Consulting
- IT Consulting
Professional Experience
- Administrative (10+ yrs)
- ITIL (6 yrs)
Employment Type
- Full time
Career Level
- Executive
Matters About Job
- Company Culture
Preferred Company Culture
- Traditional / Corporate
Preferred Management Style
- Respected Professional
Personality Type
- Extroverted (Outgoing)
Preferred Work Schedule
- Flexible / Work From Home
