GIS & Technical Support Analyst (Mandarin Speaker)

CONFLUENCE CONTOUR SDN BHD

Petaling Jaya, Malaysia

Job Description

Provide high-quality support to end users software to solve technical problems quickly and effectively
Provide support and technical issue of resolution via E-Mail, phone and other electronic medium.
Identify, understand, and recommend solutions for customer issues or questions using working knowledge of ArcGIS including ArcGIS Desktop, ArcGIS Server, and related ArcGIS Server products and technologies
As the Subject Matter Expert, document technical issues through incident tracking involving authoring, technical editing, and publishing of Knowledge Base articles and various authoritative online content
Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions

Job Responsibilities

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Computer Science/Information Technology, Geographical Science, Geology/Geophysics, Science & Technology or equivalent. At least 1 year(s) of working experience in the related field is required for this position. Must be willing to work on night shift. Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent. Required language(s): Proficiency in English is a MUST; fluency with in any other language such as Swedish, French, Japanese, Russian, German, Italian or Arabic would be an added advantage. Fresh graduates are encouraged to apply.

Employment Type

Full time

Industries Hiring For

IT Consulting

Skills Required

GIS

Career Level

Executive

Desired Salary

$25,000 - $40,000

Education Level

4 Year College (Bachelor's Degree)

Desired Job Appeal

Stability of Company

Company Culture Preference

Traditional / Corporate

Job Posted: 10 Jul 2018
Expires: 9 Aug 2018