Customer Support Officer with Italian/German or Spanish language  for We are Pentagon

Customer Support Officer with Italian/German or Spanish language

Plovdiv, Bulgaria

Job Description

Our team has more than 150 ecommerce experts, located in seven countries worldwide. Their specialties include (but are not limited to): optimising data; integrating clients to new ecommerce platforms; connecting stock management and order management systems to marketplaces; handling international logistics; providing multi-lingual customer service in more than a dozen languages. Our knowledge and expertise help us successfully launch and manage online stores for some of the largest global brands and retailers, such as: BMW, Next, SportsDirect, Halfords, Dyson and many more.
Due to an expansion in our operations, we have an opening for our Customer Support Team in Plovdiv.

Job Responsibilities

• Handle and resolve customer complaints, received by e-mail • Respond promptly to customer inquiries • Obtain and evaluate all information relevant to customer inquiries • Perform customer verification • Process orders, forms, applications and requests • Direct requests and unresolved issues to the designated resource • Keep records of customer interactions and transactions • Keep a record of actions taken • Communicate and coordinate issue resolution with internal departments

Employment Type

Full time

Industries Hiring For

Customer Support Services

Skills Required

Language - German
Language - Italian
Language - Spanish

Career Level

Entry level

Desired Salary

$25,000 - $40,000

Education Level

High School (Secondary Education)

Additional Company Benefits

What We Offer:
• Competitive salary and social benefits
• A friendly and relaxed work environment in a team of young professionals
• The chance to work with multi-cultural teams and colleagues
• The opportunity to work with large international clients
• Good opportunities to expand your knowledge in the areas of ecommerce and customer support
• Regular working hours
• Ability for remote work/home based work

Desired Job Appeal

Company Culture

Company Culture Preference

Traditional / Corporate

Management Style

Taskmaster

Preferred Personality Type

Extroverted (Outgoing)

Work Schedule

Traditional / 9 to 5 Office

Job Posted: 12 Jun 2018
Expires: 27 Jul 2018