Customer Support Agent (Arabic Speaker)

Cross Border Talents

Athina, Greece

Job Description

At the moment we are looking for native Arabic speakers to fill several vacancies in a BPO in Athens, Greece.
Requirements:
- Knowledge of native English (C1/C2);
- Writing Speed: 20 words per minute.
- Project and starting date: APPLE (16/7/2018).
- Initial Contract: 12 months (renewable)
- Salary: 1045.72euros gross (x14) + monthly performance bonus 0-200euros.

Job Responsibilities

- To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions

Employment Type

Full time

Industries Hiring For

Telecommunications

Skills Required

Customer Service
Foreign Language

Career Level

Entry level

Desired Salary

Commission Only

Education Level

High School (Secondary Education)

Additional Company Benefits

Please see below the relocation package:
1. Booking and pay for your travel tickets and a taxi to transfer you
from the airport to the hotel.
2. Up to two week’s accommodation in a hotel close to our premises
provided by the company.
3. We will help you in order to find an apartment to stay either alone
or share one with a colleague.
4. The company also offers Greek lessons, free Real Estate Agency fee
& other Benefits.

Desired Job Appeal

Benefits (Health, etc)

Job Posted: 11 Jun 2018
Expires: 21 Jul 2018