Job Description
Working in a team within a customer care centre environment, responsible for the resolution of incoming contacts from our client customers. To continually promote our core values in order to earn Customers for life and put the Customer at the centre of everything we do.
Job Responsibilities
- Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
- Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture.
- Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
- Meet standards in volume, quality, performance & attendance.
- Fully investigates the Customer’s requirements using systems and procedures
- Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
- Accurate logging of all contacts and following up on action plans using a case
Employment Type
Full time
Industries Hiring For
Customer Support Services
Skills Required
Language - English
Language - German
Career Level
Entry level
Desired Salary
$25,000 - $40,000
Education Level
Other
Additional Company Benefits
• Lunch vouchers
• Excellent relocation support.
• A modern fun, dynamic and challenging work environment.
• Team building activities and networking opportunities.
• Competitive bonus incentive.
• Professional and professional development.
Desired Job Appeal
Use of Skill Sets