Job Description
Requirements:
- Knowledge of native English (C1/C2);
- Writing Speed: 20 words per minute.
- Projects and starting dates: DROPBOX (19/06/2018); APPLE (25/6/2018)
- Initial Contract: 12 months (renewable)
- Salary: 1045.72euros gross (x14) + monthly performance bonus 0-200euros.
Job Responsibilities
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Employment Type
Freelance
Industries Hiring For
Telecommunications
Skills Required
Customer Service
Language - English
Desired Salary
Not specified
Education Level
Other