Network Security Analyst

•Daily interaction with Government customers via phone and email to include troubleshooting of customer RF and IP equipment, reporting requirements, and notifications. •Proactive monitoring of the Government network, event monitoring; troubleshooting; fault isolations; and diagnostics and repair. •Provide technical support to Network Operations Security Center’s (NOSC) and Engineering staff. •Ensure all problem reports and NOSC activities are documented within the Government trouble ticket system. •Actively monitor NOSC trouble tickets and perform QC/QA of all interactions, problem reports, network events, and outages. •Monitor for and escalate customer chronic and repetitive failures.